See every touchpoint.
Hear the why.
Touchplot blends your analytics, voice-of-customer, and support signals into one live Customer Journey Map. See where people drop off, hear what they felt about it, and act before it becomes churn.
Built with design partners across CX, product, and support
Free during beta·No credit card·5 min to first map
“Loved the landing page!”
“Why is there so much to click?”
“OK — this is the killer feature”
Three things you won't find in your current stack
Living, not static
Your journey map updates itself as new events and responses come in — no more slide decks going stale in a week.
vs. journey maps in Miro or slides
Signals + feelings, one view
Funnel metrics sit on the same axis as survey responses and support tickets. Emotion is a layer, not a separate tool.
vs. Amplitude + Dovetail stitched together
Zero pipeline to maintain
Connect a source in a dropdown. No SQL, no dbt, no warehouse. Surveys are built in — no third-party account to juggle.
vs. data-team-heavy stacks
Everything you need to map the journey
A live canvas, real product data, and the people-side signals — all in one place so your team stops arguing about which dashboard is right.
Your journey map keeps moving, even while you sleep
Event streams, survey responses, and support tickets share one timeline. Open the map on Monday morning and you’re looking at what happened 10 seconds ago — not last quarter.
Surveys in 5 minutes
Embed, email, or share a public link. Responses land on the map next to the funnel — no Typeform needed.
How easy was it to find what you needed?
Step 2 of 3 · 15s
Drag, drop, done
Sketch phases and touchpoints in minutes. Touchplot auto-fills each step with the right metrics from your stack.
Know before it hurts
Get Slack or email pings the moment a touchpoint underperforms. Catch churn signals before the week’s review.
Checkout drop-off spiked to 41%
2 min ago · vs. baseline 22% · #cx-alerts
One map, one conversation
Comment on any touchpoint, @mention teammates, and keep the CX debate attached to the data — not in ten Slack threads.
@mia flagged drop-off on Step 3 🔥
Connect once, correlate everywhere
Analytics, commerce, and support connect in a dropdown. Bring your own event stream, API, webhooks, and CSV — every source lights up the layer that cares.
From cold start to a living map in an afternoon
No data engineering, no consulting hours, no template you have to customize for six weeks. Three steps and you’re looking at a real journey.
Plug in the tools you already use
OAuth into Segment, Shopify, Stripe, your help desk — or drop in a CSV. Touchplot starts pulling within minutes, no pipeline engineer required.
Sketch the journey, watch it fill in
Drag phases and touchpoints onto a canvas. Each step auto-populates with the right metric, sentiment, and verbatim — no manual stitching.
Get pinged, fix it, watch it recover
Drop-off alerts hit Slack the moment a touchpoint slips. Assign owners, leave context on the map, and see the line bend back the right way.
Onboarding drop-off ↑ 19%
Slack #cx-alerts · just now
@alex assigned fix to Product
2 min ago
Drop-off recovered to baseline
+12pp completion · 3d
Plug in the tools you already use
OAuth into Segment, Shopify, Stripe, your help desk — or drop in a CSV. Touchplot starts pulling within minutes, no pipeline engineer required.
Sketch the journey, watch it fill in
Drag phases and touchpoints onto a canvas. Each step auto-populates with the right metric, sentiment, and verbatim — no manual stitching.
Get pinged, fix it, watch it recover
Drop-off alerts hit Slack the moment a touchpoint slips. Assign owners, leave context on the map, and see the line bend back the right way.
Onboarding drop-off ↑ 19%
Slack #cx-alerts · just now
@alex assigned fix to Product
2 min ago
Drop-off recovered to baseline
+12pp completion · 3d
Your weekly CX review, on one screen
Monday's alert, the emotion it explains, the quotes behind it, and a draft summary ready to paste into Slack. In the time it used to take to open the spreadsheet.
touchplot.com · Weekly CX review
Checkout satisfaction dropped −18% over the weekend
42 responses · emotion shifted from delighted → frustrated
Checkout emotion · 7d
▼ −18%Root-cause quotes
12 similar“Card was declined 3 times even though it works everywhere else. I gave up.”
Draft summary for leadership
What: Checkout satisfaction dropped 18% Sunday → Monday, concentrated on mobile + card payment.
Why: 12 of 42 negative responses cite repeated card declines. Correlated with a deploy Sunday 2:14 AM touching the payment service.
Next: Payments team notified, rollback queued, dashboard shared with CX + Eng.
Comments, ownership, and status threads live on every journey step — your team sees the same picture you do.
Every number is a person feeling something
Journeys aren’t dashboards — they’re real people with real expectations. Touchplot shows you who they are, what they hoped for, and where the product met them or didn’t.
Priya N.
Product manager · SaaS
Wants
Ship fixes that matter — not guesses.
What Touchplot surfaces: Found the killer feature hidden behind onboarding friction.
Diego R.
Founder · early-stage
Wants
Catch users who quietly leave.
What Touchplot surfaces: Spotted the silent-churn step before it killed activation.
Aisha M.
CX lead · mid-market
Wants
Turn support data into roadmap priorities.
What Touchplot surfaces: Closed three recurring tickets by linking them to one journey step.
Kenji T.
Owner · solo operator
Wants
Know what's broken without hiring an analyst.
What Touchplot surfaces: Connected Shopify + a survey — the map built itself.
Every source adds a new layer of insight
Running an online store? Connect Shopify. Enterprise analytics stack? Plug in Segment and Amplitude. Just a spreadsheet? Upload a CSV. Every source you add lights up a new dimension of the map.
No data team required — start with one tool, grow from there.
One map, fed by every tool you already use
Plug in your analytics, storefront, and support desk — Touchplot stitches the signals into a single live journey, no pipelines to babysit. Need voice-of-customer? Our built-in survey tool has you covered.
Analytics
Commerce
Support
Voice of customer, without a second subscription
Touchplot ships with its own survey engine. Build a survey in five minutes and wire responses straight into the journey map — no Typeform, Qualtrics, or SurveyMonkey required.
Don’t see your tool? Drop in a CSV, pipe in a webhook, or call our REST API. Touchplot adapts to whatever data you already have.
Built with design partners across roles
Product leaders, CX teams, and solo founders are using Touchplot to turn scattered signals into a single, living picture of their customer.
“The emotion layer finally puts voice-of-customer next to the funnel. Our CX reviews used to take a week — now they take a Tuesday.”
Aisha M.
CX Lead · Retail brand
“I'm not a data analyst and I don't have one. I connected Shopify and a survey — the map filled itself in. First time a dashboard has actually been useful.”
Kenji T.
Owner · Independent clinic
“We used to spend weeks compiling journey maps in spreadsheets. With Touchplot, the map builds itself — and it's always current.”
Jamie Chen
Head of Product · SaaS
3×
faster journey updates
5 min
to first connected source
0
SQL needed
Used by
Built so you can forward this page to security review
We're straightforward about what's live today and what's in flight.
SOC 2 Type II
Audit in progress with an AICPA-registered firm.
EU data residency
Hosted on EU infra with regional processing on request.
SSO & role-based access
SAML SSO available on the Team plan. SCIM on request.
Your data, exportable
Full CSV & JSON export of every source, journey, and response.
Need a DPA, pen-test report, or subprocessor list? security@touchplot.com
Questions before you start
The ones every founder, CX lead, and product head has asked us in the first 30 seconds.
Didn't find your question? Ask us directly — we usually reply within a few hours.
Ready to see every touchpoint?
Start free — no credit card required. Set up your first live journey map in under 5 minutes.
Free while in beta · No data team needed · Cancel anytime