Everything you need to close
the customer-experience loop
Touchplot turns scattered signals into one living map — so you can listen, understand, act, and prove it. Here's the loop, and the tools behind every step.
The customer-experience loop
All running on the data you already have — connected once.
One live map — with the emotion next to the funnel
Your journey map updates itself as data flows in. See conversion and drop-off on the same axis as how customers actually felt — then switch persona views or overlay a competitor to see where you stand.
- Emotion / sentiment layer on every stage
- Persona-based journey views
- Competitor overlay for benchmarking
Capture the “why” and feed it straight to the map
Built-in voice-of-customer — no second subscription. Ask the right question at the right step, and responses land on the journey map next to the numbers they explain.
- CSAT, NPS, and CES out of the box
- Embed, email, or share a public link
- Responses attach to the exact touchpoint
How easy was it to find what you needed?
Step 2 of 3 · ~15s
Close the loop before it becomes churn
When a touchpoint slips, Touchplot pings the right people, assigns an owner, and tracks the fix on the map — so a signal turns into an action, not another dashboard nobody reads.
- Triggers that alert Slack or email in real time
- Assign owners and track status on the map
- Watch the line bend back to baseline
Checkout drop-off spiked to 41%
2 min ago · vs. baseline 22%
Recovered to baseline · +12pp · 3d
Connect everything — no pipeline to babysit
Plug in analytics, commerce, and support in a dropdown, or bring your own data via API, webhooks, and CSV. Every source you add lights up a new layer of the map.
- Analytics, commerce & support connectors
- Bring your own: REST API, webhooks, CSV
- Near-real-time, not nightly batch
Roll it up — and prove the impact
Turn the live journey into the view leadership wants: conversion, satisfaction, and churn risk in one place, shareable as a link. The proof that the loop is working.
- Leadership-ready KPI views
- Filter by segment, time range, or channel
- Share a live link — no exports to chase
Conversion
64%
+3.1%
CSAT
4.6
+0.2
Churn risk
22%
-1.8%
See the whole loop on your own data
Free during beta — connect a source and watch your first live journey map build itself in minutes.